Refund policy

Last updated: October 2, 2026

We want you to sleep well on Nightfall. This policy explains when you can return your order and how refunds work. Shipping is included in our prices.

DAMAGED, DEFECTIVE OR WRONG ITEM (ALL COUNTRIES)

If your pillow arrives damaged or defective, or you received the wrong item or color, email us at officialmenostore@gmail.com within 14 days of delivery with your order number and a photo of the problem. We will send you a free replacement or give you a full refund. In most cases you will not need to send the item back.

CUSTOMERS IN THE EUROPEAN UNION, EEA, UNITED KINGDOM AND NORWAY: 14-DAY RIGHT OF WITHDRAWAL

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day you, or a person you name other than the carrier, receive the goods. If your order arrives in several packages, the period ends 14 days after you receive the last package.

How to withdraw: tell us clearly before the 14 days end, by email to officialmenostore@gmail.com. You can use the model withdrawal form below, but you do not have to. We will reply with the return address.

Sending it back: send the goods back within 14 days of the day you tell us you are withdrawing. You pay the direct cost of returning the goods. Please pack the pillow securely, ideally in its original packaging.

Your refund: we will refund all payments we received from you, including standard delivery costs, no later than 14 days from the day we are informed of your decision to withdraw. We use the same payment method you used for the original purchase, at no extra fee. We may withhold the refund until we have received the goods back, or until you have shown proof that you sent them, whichever is earlier.

Condition of the goods: you may handle the pillow only as you would in a shop, to check what it is, what it is like and how it works. You are liable for any loss in value caused by handling beyond that. For example, if the pillow has been slept on, washed, stained or damaged, or the cover is missing, we may reduce your refund to reflect the loss in value.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Nightfall, officialmenostore@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ____
Ordered on / received on: ____
Order number: ____
Name: ____
Address: ____
Date: ____

CUSTOMERS IN ALL OTHER COUNTRIES

Because every Nightfall pillow is a personal sleep product, we do not accept returns for change of mind outside the EU, EEA, UK and Norway. If something is wrong with your order, the damaged, defective or wrong item section above applies, and any rights you have under your local consumer law are not affected.

CANCELLING AN ORDER

You can cancel an order free of charge within 12 hours of placing it, as long as it has not been shipped. Email us with your order number.

REFUNDS

Approved refunds go back to your original payment method. Depending on your bank or PayPal, it can take 5 to 10 business days to appear.

CONTACT

Questions about returns or refunds? Email officialmenostore@gmail.com.